Get In Touch
We'd love to hear from you! Whether you have questions, feedback, or need support with our apps, our team is here to help.
App Support
Need help with one of our apps? Having technical issues? Our support team is ready to assist you.
General Inquiries
Have questions about Koala Learners or want to share feedback? We'd love to hear from you.
Privacy Concerns
Questions about how we handle data or want to exercise your privacy rights? Contact our privacy team.
Business & Partnerships
Interested in partnering with us or have a business proposal? Let's talk.
Frequently Asked Questions
Find quick answers to common questions about our apps and services
How do I restore my purchases?
Open the app and go to Settings. Look for "Restore Purchases" and tap it. Make sure you're signed in with the same Apple ID or Google account you used for the original purchase.
Is the app safe for my child?
Yes! Our apps are designed with children's safety as a top priority. We don't collect personal information, there are no ads, and all content is age-appropriate. Please read our Privacy Policy for more details.
What ages are your apps designed for?
Koala ABC is designed for children ages 2-6. Each of our apps specifies the recommended age range in the app store listing.
The app isn't working properly. What should I do?
Try closing the app completely and reopening it. If the issue persists, try restarting your device. If you're still having trouble, please email us at support@koalalearners.com with details about your device and the issue you're experiencing.
How can I request a refund?
Refunds are processed through the app store where you made your purchase. For Apple App Store, visit reportaproblem.apple.com. For Google Play, visit your purchase history in the Google Play app.
How quickly do you respond to inquiries?
We typically respond to all inquiries within 24-48 hours. For urgent support issues, we aim to respond within 24 hours.